American Well pushes web-based telehealth to doctors

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Making the leap beyond its largely payer audience thus far, telehealth vendor American Well just debuted its second-generation product, Online Care for Providers, aimed at physician practices.

The system provides a web-based, secure platform for physicians to talk with their patients in real time--by video, chat or phone--without having to invest in a dedicated line or special equipment, company officials say. The calls can take place at the physician's home or office, and be received anywhere, according to company statements.

Most of the visits thus far, delivered through American Well's insurance company clients, have been for non-acute conditions, according to Xconomy. Ultimately, though, the company hopes the service will evolve to include physician consults with specialists, and even private-pay concierge medicine.

To learn more:
- read American Well's press release
- get more details from Harvard Business Review
- check out some product history at Xconomy

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